Call Us Free: 1-800-277-MACS

Business Tips

How To Choose Music To Complement Your Business

70% of all callers are put on hold. The majority of those encounter silence and hang up shortly thereafter. If you aren’t incorporating a hold message into your phone systems, you are missing out on a valuable marketing opportunity. Hold times offer companies a window of forced […]

Read more

Why Your Voice Affects How People Respond to You

What your customers hear is of vital importance. The tone of your voice and how you speak will greatly influence how people perceive you and your business. Making sure what they hear (and how they hear it) either in person or when “on-hold” can either make or […]

Read more

3 Customer Retention Tips for Business Owners

It is so easy for a business owner to fall into the trap of being so busy gaining new customers that they forget all about the importance of keeping those they already have. This is a situation no business owner should find themselves in. It is extremely […]

Read more

Custom Message On Hold Messages: The Secret to Taking Your Customer Service to a New Level

We’ve all had those bad experiences when we’ve tried to contact someone via telephone only to be put on hold where we hear nothing but silence. If you’re running a business wherein you take calls from your customers, prospects and suppliers, you want those people to think […]

Read more

4 Characteristics of an Effective Message on Hold Script

If you’re using a message on hold service, then good for you! It’s been widely proven that a message on hold program is a great way to keep people on the line while waiting to speak with you. But are the messages you are using as effective […]

Read more

Four Reasons Why You Should Update Your Message on Hold Content

When you have decided to use a message on hold service, you’ve probably taken the time to craft a great message that keeps people on the line while they wait. It’s likely that you know that most callers prefer listening to a message over having to listen […]

Read more

Message on Hold Service Provides Undeniable Value to Your Business

There are very good reasons why many companies make use of message on hold services when customers call them. Delivering a message while a caller is on hold helps build brand image in a professional manner. And, because the messages used with this type of service can […]

Read more