What your customers hear is of vital importance. The tone of your voice and how you speak will greatly influence how people perceive you and your business. Making sure what they hear (and how they hear it) either in person or when “on-hold” can either make or break the way they respond to you.
When communicating with customers on the phone, your voice is the only thing they have to gauge you on. This is why it is so important to offer a tone of voice that resonates with your listener and makes them want to stay on the line with you. If they don’t like what they hear, they’re more likely to disconnect the call or ask to speak with someone else.
The same thing goes for meeting people in person. You’re well aware that the way someone speaks to you greatly affects your opinion of them. Whether you feel bored, belittled, or inspired has everything to do with someone’s voice. If you like the way someone speaks to you there’s no doubt you want to continue speaking with them, right? And if you don’t, chances are you’re going to run the other way.
Many times your voice is all you have in making customers trust and believe in you and your product or service. If you want people to listen to what you have to say and to stay with you, you’ve got to make sure your voice is something they want to hear.
Different ways of using your voice are going to affect your customers in different ways. If your voice is inviting and controlled you have a much better shot at keeping customers than you do if it sounds passive and agitated. The way you speak will either pull people in or turn them away. What do you want it to be?
If you want to build trust with your customers, colleagues, friends, and even acquaintances (who hold the potential as future clients), learning how to correctly use your voice is crucial. It is 100% going to affect the way people respond to you, and the sooner you learn to use it the right way, the sooner you will exceed your own expectations of success.
Making sure your voice is under control, professional, and personable is a must if you want your customers to take you seriously. When you sound too casual or passé it’s very likely that the people you’re talking to are going to assume that either you don’t take your job seriously or that you simply don’t care.
It’s really your voice and how well people respond to it that is going to brand your professionalism. Be sure to make it something people want to respond to. How would you respond to someone if they sounded like they could care less that you were on the other end of the line?
It’s importance to understand that your tone of voice is going to differ greatly depending on who you’re around. We certainly don’t speak to our closest friends the way we do a potential client, which is why it is so vitally important to realize the tone of voice you’re using with different individuals and understand just how greatly it can impact your business.
Your voice is your greatest tool in shaping how people respond to you. If you’re seeking the success for your business you undoubtedly deserve, becoming aware of your tone of voice and using it to your advantage is one of the best things you could possibly do.