70% of all callers are put on hold. The majority of those encounter silence and hang up shortly thereafter. If you aren’t incorporating a hold message into your phone systems, you are missing out on a valuable marketing opportunity. Hold…
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What your customers hear is of vital importance. The tone of your voice and how you speak will greatly influence how people perceive you and your business. Making sure what they hear (and how they hear it) either in person…
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It is so easy for a business owner to fall into the trap of being so busy gaining new customers that they forget all about the importance of keeping those they already have. This is a situation no business owner…
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We’ve all had those bad experiences when we’ve tried to contact someone via telephone only to be put on hold where we hear nothing but silence. If you’re running a business wherein you take calls from your customers, prospects and…
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If you’re using a message on hold service, then good for you! It’s been widely proven that a message on hold program is a great way to keep people on the line while waiting to speak with you. But are…
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When you have decided to use a message on hold service, you’ve probably taken the time to craft a great message that keeps people on the line while they wait. It’s likely that you know that most callers prefer listening…
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There are very good reasons why many companies make use of message on hold services when customers call them. Delivering a message while a caller is on hold helps build brand image in a professional manner. And, because the messages…
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